Frequently Asked Questions (FAQ)

General Conditions

Our general conditions can be viewed here.

Payment methods

Payment

We offer several payment methods for you to choose from. If you have any questions, please do not hestitate contacting us.

Sofort Banking
Sofort Banking offers great ease when buying online.
Costs: 1%

Creditcard
Mastercard & Visa
Costs: 2,2%

Paypal
Paying online with paypal could not be more easier.
Costs: 3,5% + € 0,25 per transaction

Creditcard via Paypal
Costs: 3,5% + € 0,25 per transaction

Prices

Prices

All prices are including Dutch VAT
9% BTW : flower essences & kanuka honey
21% BTW : Natural Personal Care products

Errors and omissions excepted. Price change without notice. Printing and publishing errors subject to change. Prices on this website are inc. VAT..

Delivery time, Prices & Shipment

Delivery time

All orders are being dispatched with PostNL within the same day when ordered before 4 PM (GMT +1). Once your order has been packed, you will receive a Track & Trace number for you to track you parcel.

All parcels are standard insured upto € 500.

Country Delivery time
Germany – € 12.50 1 to 4 working days
Italy – € 18.95 3 to 5 working days
United Kingdom – € 16.00 1 to 2 working days
Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Greece, Luxembourg, Norway, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden – € 22.50 3 to 5 working days

*Delivery indications are subject to change.

Rights, property, Price Change

Rights, property, Price Change

All rights reserved. Price change without notice. Publish Errors subject. The use of our products is at your own risk, when persistent discomfort we suggest you consult a (treating) physician or therapist.

The products in our store are not intended to replace medical treatment. It is always necessary to consult your doctor.

Guarantees

Guarantees

If something is wrong with your product which you have purchased from us, please contact us as soon as possible. We will sort out the issue and find a good solution.

Right of withdrawal

• Contact our customer service via 020 – 659 32 28 or by e-mail.
• Make sure you have a thorough outer packaging and only return complete products
• Make sure that you send your package sufficiently prepaid to:

Return address
Star Remedies B.V.
for returns
Sloterweg 150
1170 CV Badhoevedorp

Important
You can exchange or return a product within 14 days without giving a reason, starting on the day you receive the product. The product must then be complete and be in its original packaging (if reasonably possible). Products that are damaged, used or incomplete are not eligible for exchange or refund. This 14-day cooling-off period applies exclusively to consumers. Any costs and the risk of returning are at the expense of the customer.

Personal and Perishable Products (All (Bach) Flower Remedies, Indigo Essences, Animal Essences,  Essential Oils, Manuka Honey, Nutritional Supplements, Nutrition, Supplements, Deodorants and Soaps) can only be returned if the package is sealed.

Excluded from the right of withdrawal
Glassware (all variants incl. Pipettes) and silver oil pendants are excluded from the right of withdrawal for hygienic reasons.

Cooling off period
After receiving your order, you have the product on display for 14 days (cooling-off period), starting on the day you receive the product. Within this period you have the option to cancel or exchange the purchase.

If you want to use the cooling-off period, follow the following procedure:
Inform customer service within 14 days of receiving your order that you want to use this time.
Products with a guarantee closure can be returned if the guarantee closure has not been broken. Return the product undamaged and if possible in original packaging. Save the shipping code as proof of shipping. The costs and the risk for the return shipment are for your own account.

Star Remedies B.V. reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the cancellation. Unless Star Remedies B.V. offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer proves that he has sent back the product, whichever is the earlier. Star Remedies B.V. uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

Model form for cancellation

Model form for cancellation
(only complete and return this form if you wish to withdraw from the contract)
– To: Star Remedies B.V.
Sloterweg 150, 1171 CV, Badhoevedorp
info@starremedies.nl

– I / We * share / hereby inform you that I / we * our agreement regarding the sale of the following products:

the delivery of the following digital content: [indication of digital content] * the provision of the following service: [indication of service] *, revoked / revoked *

– Ordered on * / received on *

– [Name of consumers (s)]

– [Consumer address (s)]

– [Signature consumer (s)] (only when this form is submitted on paper)
* Delete what does not apply or enter what applies.